如果此文件的中文譯本與英文版本有任何歧異，概以英文版本為準。
If there is any discrepancy between the Chinese translation and the English version of this document, the English version shall prevail.
常見問題
1. 訂購流程
本公司保留在訂單成立後進行修改的權利。然而，您可以依照正常程序取消訂單並申請退款。
- 在網站右上角登入或註冊成為會員。
- 選擇您想訂購的商品，並點擊進入該商品頁面。
- 指定商品的顏色和數量，然後點擊「加入購物車」。
- 點擊「查看購物車」以檢視購物車中的商品，或點擊「繼續購物」以選購其他商品。
- 進入「您的購物車」頁面後，請核對商品、顏色、數量、價格及總金額，然後點擊「結帳」。
- 在「運送地址」欄位中，填寫您的姓名、電子郵件、電話號碼、地址、國家、縣市、地區及郵遞區號。
- 在「折扣代碼」欄位中輸入您的折扣代碼（若有），然後點擊「繼續」。
- 進行最終確認，然後選擇您的付款方式。
- 系統將引導您至訂單完成頁面，頁面會顯示您的訂單編號。日後若需聯繫客服，請以此編號作為參考。
2. 折扣代碼使用條款
- 每張訂單僅能使用一組折扣代碼，且需符合該代碼指定的最低消費金額，具體條件依各優惠券規定為準。
- 使用折扣代碼前，請先登入會員帳戶。
- 各折扣代碼的使用期限依本公司規定為準。
- 本促銷活動的優惠無法兌換、交換、轉讓或折換現金。
- 折扣代碼無法與其他優惠活動合併使用。
- 折扣代碼僅適用於首張訂單。若顧客使用相同代碼下訂超過一筆訂單，後續的訂單將被自動取消。
- 本公司保留隨時更改或取消條款的權利，恕不另行通知。
3. 運送與物流
下單後多久會收到商品？
訂單確認後，（針對現貨商品）我們將在 48 小時內出貨。由我們的合作物流公司配送。
可以選擇物流公司嗎？
顧客無法自行選擇物流公司。系統將根據您的收貨地區，為您選擇最快速且合適的物流夥伴。
可以貨到付款嗎？
不可以。我們僅接受線上付款。
需支付關稅嗎？
- 配送地方為香港或澳門，一般情況下不會被徵收關稅，海關可能抽檢，但正常寄送的包裹通常免稅。
- 配送地方為台灣，訂單金額超過新台幣 2000 元（包含運費），或半年內（1-6 月／7-12 月）購買免稅超過 6 次，須支付關稅（含增值稅）給海關，訂單不會在結帳時預收預估關稅/費用。另外您須提供收件人姓名、手機號碼及身分證字號 / 居留證號碼（須與您在關貿網路股份有限公司的EZWAY易利委應用程式註冊的實名認證資料相符）。外籍顧客如果沒有取得居留證，須填寫姓名及護照號碼。
4. 版權
本網站上包含的所有內容，例如文字、圖形、標誌、按鈕圖示、圖片、音訊剪輯、數位下載、資料彙編和軟體，均為 FULI 或其內容供應商的財產，並受適用及國際版權法保護。本網站上所有內容的彙編是 FULI 的獨家財產，並受適用及國際版權法保護。
5. 隱私權
請查閱我們的「隱私權政策」，該政策亦規範您對 FULI 網站的造訪，以了解我們的作法。
6. 網站政策、修改與可分割性
請查閱我們在本網站上發布的其他政策，例如定價政策。這些政策也規範您對 FULI 網站的造訪。我們保留隨時更改我們的網站、政策及本服務條款的權利。如果任何條款被視為無效、失效或因任何原因不可執行，該條款應被視為可分割，且不影響任何其餘條款的有效性和可執行性。
7. 授權與網站存取
FULI 授予您有限的授權，以存取及個人使用本網站，但不得下載（頁面快取除外）或修改本網站或其任何部分，除非獲得 FULI 的明確書面同意。此授權不包括對本網站或其內容的任何轉售或商業用途；任何產品列表、描述或價格的蒐集和使用；對本網站或其內容的任何衍生性使用；為其他商家利益而下載或複製帳戶資訊；或任何使用資料探勘、機器人或類似資料蒐集與擷取工具的行為。
未經 FULI 明確書面同意，不得對本網站或其任何部分進行複製、仿製、拷貝、出售、轉售、造訪或用於任何商業目的。未經明確書面同意，您不得使用框架（framing）技術來封裝 FULI 的任何商標、標誌或其他專有資訊（包括圖片、文字、頁面佈局或形式）。任何未經授權的使用將終止 FULI 授予的許可或授權。
您被授予有限、可撤銷且非專屬的權利，可創建指向 FULI 首頁的超連結，只要該連結不以虛假、誤導、貶損或冒犯性的方式描繪 FULI 或其產品或服務。未經明確書面許可，您不得使用任何 FULI 標誌或其他專有圖形作為連結的一部分。
8. 您的帳戶
若您使用本網站，您有責任維護您的帳戶和密碼的機密性，並限制他人使用您的電腦。您同意為您帳戶或密碼下發生的所有活動承擔責任。FULI 不向兒童銷售產品，僅向可使用信用卡或其他許可付款方式購買的成年人銷售。如果您未滿 18 歲，您只能在父母或監護人的陪同下使用 FULI 網站。FULI 保留自行決定拒絕服務、終止帳戶、移除或編輯內容或取消訂單的權利。
9. 電子通訊
當您造訪 FULI 網站或向我們發送電子郵件時，您即在與我們進行電子通訊。您同意接收我們的電子通訊。我們將透過電子郵件或在本網站上發布通知與您溝通。您同意，我們以電子方式提供給您的所有協議、通知、揭露和其他通訊，均符合任何書面通訊的法律要求。
10. 會員管理
對於違反本條款、適用法律法規或一般商業慣例的會員，FULI 可能採取以下全部或部分措施：
- 撤銷由 FULI 提供的全部或部分利益。
- 限制使用某些服務。
- 終止使用協議。
- 要求損害賠償。
FULI 將透過電話或電子郵件通知相關會員將採取的措施。然而，如果無法聯繫到會員或情況緊急，FULI 可能會先採取措施，之後再通知會員。會員若不同意 FULI 採取的措施，可提出異議。
11. 使用協議的終止
由會員終止：
會員可隨時終止使用協議，但需在終止前至少七天通知 FULI，並確認所有待處理的交易均已完成。會員應對在指定期限內終止協議所產生的任何後果負責。協議終止後，FULI 可能會撤銷所有提供給該會員的利益。
由 FULI 終止：
在下列情況下，FULI 可能會終止使用協議：
侵犯或損害 FULI、其他會員的權利、名譽、信譽或其他利益，或違反適用法律。
妨礙 FULI 服務的順利進行。
FULI 認為有必要拒絕提供服務的其他情況。
若 FULI 終止使用協議，將透過電子郵件、電話或其他方式通知會員。在 FULI 發出終止意向通知後，協議即告終止。終止前已進行的交易仍受本條款約束。協議終止後，FULI 可能會撤銷所有提供給該會員的利益，並可能拒絕該會員的新會員資格申請。
12. 產品描述
FULI 盡力使產品描述準確。然而，FULI 不保證產品描述或本網站的其他內容是準確、完整、可靠、最新或無誤的。如果 FULI 提供的產品與描述不符，您唯一的補救措施是將其在未使用狀態下退回。
13. 定價
除非另有說明，我們網站上顯示的產品「定價」代表由製造商或供應商建議的零售價格，或根據行業標準慣例估算的價格，或與其他地方提供的同類商品相比估算的零售價值。定價是一個比較價格估計，可能不代表每個地區的通行價格。
對於 FULI 銷售的商品，我們無法在您下單前確認價格。儘管我們盡了最大努力，我們目錄中的少數商品可能定價有誤。如果商品的正確價格高於我們標示的價格，我們將自行決定在發貨前聯繫您徵求意見，或取消您的訂單並通知您。本政策僅適用於由 FULI 銷售和運送的產品。
14. 促銷與贈品
FULI 可能會舉辦促銷活動。若限量贈品已發放完畢，FULI 有權以倉庫中現有的其他贈品替代，恕不另行通知。
15. 運送
- 運送時間從付款確認之日起計算。
- 公共假日、週末以及因不可抗力導致的非運送日不包含在運送時間內。
- 如果貨物已發出後要求取消訂單以進行退款，FULI 將在商品成功退回倉庫後處理退款。退款將在商品成功退回後的 7 個工作日內處理。在商品未成功退回倉庫之前，FULI 保留不處理任何退款的權利。
- 地址不正確：
您有責任在下單時核對運送地址。如果您的貨物未送達，您可以聯繫我們。儘管我們盡力確保您的運送資訊是最新，但我們不保證此更新在所有情況下都是準確的。貨物一旦發出，地址將無法更改。
如果地址不完整或不正確，包裹將被退回倉庫，這可能需要長達 30 天。只有在包裹退回給我們之後，我們才會考慮重新發貨（您可能需要支付額外的運費）或因此錯誤退款（扣除運費）。
如果提供的地址不正確，且包裹被他人簽收且未退回，FULI 概不負責。
如果您在 15 個工作日內未收到包裹，請透過 tw.support@gdt.asia 或 Line @fulico.co 聯繫客戶服務。
16. 損失風險
由 FULI 選擇的承運商在運送過程中發生的任何損失或損壞，由 FULI 負責。但是，如果損失或損壞發生在由客戶選擇的承運商運送過程中，則由客戶負責。
17. 退貨、換貨、退款與所有權
取消政策： 買家必須在下單後 24 小時內聯繫我們申請取消訂單。若未在 24 小時內提出取消請求，公司保留不取消訂單、不退款（若已付款）或不更改訂單的權利。
退換貨流程： 尋求 FULI 批准退貨或換貨的買家必須提供瑕疵品的清晰證據。退貨運費的承擔將取決於退貨原因（例如，因顧客改變心意而退貨）。
所有權： FULI 在退回商品送達我們辦公室之前，不取得該商品的所有權。在某些情況下，我們可能會自行決定退款而不要求退貨。在這種情況下，FULI 不取得退回商品的所有權。
FAQ's
1. Terms of Service Agreement
These Terms of Service ("Terms") constitute an agreement for the use of services from the FULI フリ website ("the Website") and are between FULI フリ ("FULI", "we", "us") and the buyer who has purchased products on the Website. Any transactions made through the Website are governed by applicable laws and the terms specified herein.
This Website is the property of FULI and its licensors. BY USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS SET FORTH HEREIN. IF YOU DO NOT AGREE, DO NOT USE THIS WEBSITE.
FULI reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms, FULI grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
2. Disclaimer of Warranties and Limitation of Liability
THIS WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE PROVIDED BY FULI ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. FULI MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FULI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FULI DOES NOT WARRANT THAT THIS WEBSITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE; THEIR SERVERS; OR ELECTRONIC COMMUNICATIONS SENT FROM FULI ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FULI WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN JURISDICTIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
3. Disputes & Applicable Law
Any dispute or claim relating in any way to your visit to the FULI Website or to products or services sold or distributed by FULI or through https://fulico.co/ will be resolved by binding dispute resolution, and may be brought in small claims court if your claims qualify. The laws of [Insert Governing Law Jurisdiction, e.g., Hong Kong S.A.R.] shall apply to this agreement. Any legal proceedings arising from the services between FULI and its members shall be submitted to the court of competent jurisdiction where FULI's office is located.
Matters not specified in these Terms and Conditions shall be governed by the relevant applicable laws.
4. Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of FULI or its content suppliers and is protected by applicable and international copyright laws. The compilation of all content on this site is the exclusive property of FULI and is protected by applicable and international copyright laws.
5. Privacy
Please review our Privacy Policy, which also governs your visit to the FULI Website, to understand our practices.
6. Site Policies, Modification, and Severability
Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to the FULI Website. We reserve the right to make changes to our site, policies, and these Terms of Service at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
7. License and Site Access
FULI grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of FULI. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of FULI. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of FULI without express written consent. Any unauthorized use terminates the permission or license granted by FULI.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of FULI so long as the link does not portray FULI, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any FULI logo or other proprietary graphic as part of the link without express written permission.
8. Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. FULI does not sell products to children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the FULI Website only with the involvement of a parent or guardian. FULI reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
9. Electronic Communications
When you visit the FULI Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
10. Member Management
FULI may take any or all of the following measures against members who violate these terms and conditions, applicable laws and regulations, or general commercial practices:
- Revoke all or part of the benefits provided by FULI.
- Restrict the use of certain services.
- Terminate the usage agreement.
- Claim for damages.
FULI will notify the relevant member of the measures to be taken via phone or email. However, if the member cannot be contacted or in cases of urgency, FULI may take measures first and notify the member afterward. A member may object to the measures taken by FULI if they do not agree with them.
11. Termination of the User Agreement
Termination by Member:
A member may terminate the user agreement at any time by providing at least seven days' prior notice to FULI, after confirming that all pending transactions have been completed. The member is responsible for any consequences arising from termination within the specified period. Upon termination, FULI may withdraw all benefits granted to the member.
Termination by FULI:
FULI may terminate the user agreement in the following cases:
Infringement or damage to the rights, reputation, credit, or other interests of FULI or other members, or violation of applicable laws.
Obstruction of the smooth processing of services by FULI.
Circumstances where FULI deems it necessary to refuse service.
If FULI terminates the agreement, it will notify the member via email, phone, or other means. The agreement is terminated at the time FULI communicates its intent to terminate. Transactions made prior to termination shall be governed by these terms. Upon termination, FULI may withdraw all benefits granted to the member and may refuse to approve a new membership application from the said member.
12. Product Descriptions
FULI attempts to be as accurate as possible. However, FULI does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by FULI itself is not as described, your sole remedy is to return it in unused condition.
13. Pricing
Except where noted otherwise, the List Price displayed for products on our website represents the retail price suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area.
With respect to items sold by FULI, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. This policy applies only to products sold and shipped by FULI.
14. Promotions and Free Gifts
FULI may hold promotional events. In the case that a limited-quantity free gift has run out, FULI reserves the right to substitute it with another available gift from the warehouse without prior notice.
15. Shipping
- The delivery period is calculated from the date of payment confirmation.
- Public holidays, weekends, and other non-delivery days due to force majeure are not included in the delivery period.
- If an order is cancelled for a refund after the goods have been dispatched, FULI will process the refund only after the product has been successfully returned to the warehouse. The refund will be processed within 7 working days of the successful return. FULI reserves the right not to process any refund until the product is successfully returned to the warehouse.
- Incorrect Address:
You are responsible for checking the shipping address information when placing an order. You can contact us if your goods have not been delivered. While we make every effort to ensure your shipping information is updated, we do not guarantee this update is always accurate depending on the situation. Once your goods have been shipped, changes cannot be made.
In the case of an incomplete or incorrect address, the parcel will be returned to the warehouse, which may take up to 30 days. Only after the parcel is returned to us will we consider reshipment (for which you may be charged an additional shipping fee) or a refund for this error (less shipping costs).
If the address provided is incorrect and the parcel is received by someone and not returned, FULI will not be held responsible.
Please contact customer service at tw.support@gdt.asia or via Line at @fulico.co if you have not received your parcel within 15 working days.
16. Risk of Loss
Any loss or damage that occurs during shipping by a carrier selected by FULI is the responsibility of FULI. However, if the loss or damage occurs during shipping by a carrier selected by the customer, it is the customer's responsibility.
17. Returns, Exchanges, Refunds, and Title
Cancellation Policy: An order can be cancelled only if the buyer contacts us to request cancellation within 24 hours of placing the order. As long as no cancellation request has been made within 24 hours, the company reserves the right not to cancel the order, refund (if payment has been made), or change the order.
Return/Exchange Process: Buyers seeking approval from FULI for a return or exchange must submit clear evidence of the defective product. The cost of return shipping will depend on the reason for the return (e.g., customer change of mind).
Title: FULI does not take title to a returned item until the item arrives at our office. At our discretion, a refund may be issued without requiring a return. In this situation, FULI does not take title to the returned item.
